No invoice or receipts will be sent, as SLTDA only acts as an intermediary on behalf of the government of Sri Lanka and do not generate revenue out of these transactions; But can confirm the payment receipts through an e-mail if needed. For any assistance DMCs can contact - chanakan@srilanka.travel sampathk@srilanka.travel

The soft copy of insurance policy will be sent to the first hotel of stay on completion of Form B. DMCs will need to coordinate with the hotels to get the soft copy. If clients need it before boarding, Contact SLTDA at HelloAgain@srilanka.travel and dadeepans@srilanka.travel

Guests will need to download the MIVIS INTERNATIONAL APP through the QR code on the policy document, enter their details and can then use the app for claims. However, right now this is not in operation and guests will be able to use this only once SLTDA mobile app is implemented.

The PCR test in most cases will not include transport. However, in certain cases some hospitals may charge transport depending on the area and the number of guests. However from the Ministry of Health approved 5 hospital labs, at least 1 hospital should be able to arrange it without transport fee. The hotels will be tasked with sorting this out.

Yes, we do. SLAITO is working on this.

No, According to the guidelines.

The Ministry of Health had approved 5 private hospitals, namely Lanka Hospitals, Nawaloka, Asiri, Hemas and Durdans to carry out the PCR tests. Hotels can chose any one of them.

There will be no refund. It will be kept as credit for 3 months.

SLTDA is looking to provide them a guideline awareness knowledge, but for now full PPE is enough. All details of Driver and Jeep need to be communicated in the itinerary format before 24 hours.

No as this will break the Bio-Bubble. Unless, there are permanent staff members of a hotel working within the bubble, who can perform such activities.

SLTDA intends to get such standalone tourism facilities incorporated into the ‘Safe & Secure’ certification process in future. Right now, SLTDA is working with interested parties to add more attractions to work within the bio bubble and any new additions will be communicated through the SLTDA website.

Village Safari – No, not allowed due to the community involvement. Turtle Hatcheries & other similar separated excursions – DMCs can work with suppliers to get MOH and PHI clearance with clear health and safety guideline procedures and contact the SLTDA through excursions@srilanka.travel for approval before proceeding. Madu River – SLTDA is working on the possibility of including this as an attraction. Once done, will be communicated. Watersports – If the hotel is conducting it without community interaction it should be okay.

Not all sites have online ticketing, if they do we advise getting them online. If there is no method for online tickets purchasing, the tickets should be purchased by a single person on behalf of the group at the site entrance following health guidelines without breaking the bubble.

If hotels are booked directly, the Hotel will need to send the day excursion details to excursions@srilanka.travel , the formats will have the details needed. The DMC will need to send the details to the hotel to send to SLTDA.

According to the Health authorities, this is not allowed for now, as it will adversely affect the bubble concept due to mixing of different tour bubbles within the bio bubble.

This is possible provided they DO NOT get out of the vehicles and it is mentioned in the itinerary format clearly.

Yes, if they get prior approval from the Level 1 Hotels who will arrange it following the guidelines and clearly communicate to SLTDA by mentioning it in the itinerary document, this can be arranged.

DMCs can arrange and come to an agreement with restaurants and other locations ensuring that contact with the community is avoided and guidelines are followed at the proposed locations and necessary area MOH/PHI clearances are obtained. These stops need to be clearly highlighted to excursions@srilanka.travel with the given itinerary format. SLAITO is working to finalize a list of such places covering key routes with the relevant parties as well as with SLTDA.

Guests should stay in the vehicle as much as possible, during a break down. If not, they should stay away from the community and always maintaining social distance and wearing masks and in full PPE if possible until an arrangement is made. Please keep excursions@srilanka.travel as well as the area PHIs and MOH informed.

If the Safe & Secure hotel is willing to switch to Level 1 for that period following guidelines, it should not be an issue.

Other guests will NOT be Quarantined unless their PCR is Positive. However, if the Health Authorities require close contacts to quarantine for a specific reason, based on such written instructions of MOH or Ministry of Health officials, the insurance will come into effect.

No, it is not. It would be ideal if they are registered with associations and guide accompanies but it is not required for transfers. SLTDA is in the process of conducting guideline awareness sessions to cover drivers/assistants, but until this process is completed, it is the responsibility of the relevant DMC/Hotel to educate drivers/assistants on Tourism operational guidelines and their responsibilities before assigning them to a transfer job.

No they do not need a ‘Safe & Secure’ certification as per Ministry of Health Guidelines. But as stated, in order to uphold the safety of the tourism industry, the SLTDA has initiated conducting awareness programmes to enhance the driver/assistant knowledge, awareness and understanding of the COVID-19 tourism operational guidelines. Until this is completed, it is vital that relevant the DMC/Hotel to educate drivers/assistants on the operational guidelines and about their roles/responsibilities before assigning them to a job.

For the time being, they CAN operate until the above awareness sessions are completed. However, as stated It is the responsibility of the DMC/Hotel to ensure that drivers carry out duties following the guidelines and with clear understanding of their roles/responsibilities.

Excursions and tours need to be done by SLTDA licensed and ‘Safe & Secure’ certified Chauffeur Guides, National Guides or Area guides only.

No they need not, however, the DMC needs to continuously train and update them on the guideline requirements/changes and make sure they adhere to the same. They always need to carry company ID and a certified copy of the DMCs ‘Safe & Secure’ certificate.

For Excursions, they need to be accompanied by a SLTDA licensed and ‘Safe & Secure’ certified Chauffeur Guide or Guide.

According to the Webinar, DMCs can set up their own isolation centres with consultation of local Area Medical Officers.

According to the guidelines it is not possible

Providing they are wearing Full PPE, this will be allowed. If not, they need to Quarantine for 14 days or stay in the hotel and Quarantine after the tour for 14 days.

If they are wearing full PPE, they should be allowed to. However, its best to work with the hotels to get accommodation set up for this. If they are not in full PPE, Hotels need to arrange Quarters that follow the Bio bubble concept.

They should wear a mask, visor and hazmat kit.

There is no monitoring process.

This is not mandatory but advisable.

A policy from Peoples Insurance has been communicated. SLAITO is working on a few alternatives as well.

We recommend the DMC to arrange it. It is mandatory.

For Dual Nationals, Spouses & Resident Visa holders, the DMC will need to write to HelloAgain@srilanka.travel with the Name, Passport No, Arrival flight details & nationality and also confirming the receipt of payment for PCR tests/insurance to get a special letter issued. They do not need an ETA and that field can be left blank.

There is no process in place as off now. SLAITO is working this out and will provide information. However, please do try and go through the SLTDA’s KPMG or Ernst & Young Safe & Secure process.

Not covered. But they can come through the Tourist Process if required.

The process is under discussion and once this is done, it will be announced.

The Civil Aviation Authority should be contacted for this.